As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be sure that you are 110% sure about purchasing the product before proceeding to checkout.
Within just 24 hours upon checkout, the confirmation of the order will be sent to you via email. Try checking the trash or the spam folder in case you don't get it in your Inbox. In order to resent you the order confirmation email, email us at firstname.lastname@example.org.
You can find your tracking number in the confirmation email you received when your order was shipped. Click on the "TRACK SHIPMENT" button provided in the email and you will be redirected to the shipping provider's website.
Send us an email at email@example.com, and request your tracking information.
Please note:Tracking may not be available for up to 24-48 hours after placing your order or the next business day if your order was placed over the weekend.
The shipping fee varies from product to product. At times, there will be discounts and special promos. Check on the particular product for the shipping fee and always be updated with our promos and discounts on our various social media outlets.
YES! We have some promos and discounts with our products. At special times, we will offer free shipping for our products. Occasionally, we will have items for FREE and all you need to pay is the shipping. Sign up for our speacial announcement.
We have warehouses in USA, Europe and China. We source our products from reliable and excellent vendors, having the best and most valuable quality from worldwide. Often times, we visit the factories in order to make sure about their quality.
The shipment within USA is going to take 2 to 3 weeks. However, most shipments arrive in 2 weeks. Outside of the United States, the shipment may last 4 to 5 weeks, depends on the customs. You can check our Order Tracking page for detailed information.
Please Note: Since some items are hand made by artisans all over the world, delivery may take up to 20 business days.
We ship worldwide. However, all international orders are a subject to duties, imports, as well as customs taxes that are applied when the shipment comes to the desired country (country specific). You should contact your local customs office in order to find more information about the customs policies of your country. Any tax, duty, and a customs fee is a receiver's responsibility.
As a thank you to our repeat customers, we do offer 3 levels of customer VIP. Once you have reached each new level, we will automatically adjust your account accordingly and you will receive an email to advise you of your new savings.