FREE SHIPPING FOR A LIMITED TIME

Shipping and Delivery

IMPORTANT UPDATE:

All Canadian orders are delayed by the Canadian Post for now. We are shipping them as normal but they are getting stuck at Canadian Post warehouses until the strike is resolved. Please kindly take that into consideration before placing an order. All orders will get delivered once mail starts being delivered.

US and International orders our standard shipping times apply. Please take note of the shipping times below if you are looking to have item by a certain time.

FREE SHIPPING WORLDWIDE

Shipping worldwide is completely FREE of charge and comes with a tracking number.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check, and packaging. The majority of our orders leave the warehouse within 3-7 days of payment.
We will notify you by email when your items have been shipped.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes 6-8 weeks. US orders are shipped by ePacket, which is a US Postal Service product (USPS). After processing and leaving the warehouse, items usually take between 10 and 30 business days to arrive at their destination but can take longer from time to time.

**Please Note: Shipping times are an estimate and are calculated AFTER the order has been processed. Please allow an extra 5 working days from the delivery schedule outlined above before contacting us about the delivery status of your parcel in case of courier delays.

You'll receive an email with your tracking number once your order has been shipped out. Please allow at least 48 hours after an order has been shipped for tracking details to register on the system.

***Please Note: In case you've ordered multiple items, but received only some, don't be alarmed! As a result of our shipping provider's high delivery traffic some of our orders have been shipped separately and your "missing products" are shortly behind. 

FREE WORLDWIDE SHIPPING

We have warehouses in USA, Europe and China. We source our products from reliable and excellent vendors, having the best and most valuable quality from worldwide.

As we work directly with manufacturers worldwide and most of our products are handmade, please allow:
* 4-6 weeks for delivery to the United States, Canada, United Kingdom, Australia, New Zealand, and all European Union Countries.
* 6-8 weeks for delivery to the rest of the world.

Sometimes there may be unexpected delays with the courier or your local customs services and unfortunately, this is out of our control but rest assured we will work with you until you receive your order.

NO CUSTOMER PROTECTION IN CASE OF ADDRESS ERROR. ERROR IN ADDRESS MUST BE REPORTED BEFORE SHIPPING (NO REFUND, NO RESHIP).

If you have any other questions, please contact us at contact@soulonsoul.com and we will do our best to help you out.

Please Note: If you have any problems, please contact us before opening a dispute or give negative feedback, we will try our best to help you!